2 factor authentication not working

manavikraj82 · Member · Nov 16, 2019 at 2:41 pm
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Good Evening Team WordPress,

I have been an active WordPress user for many years now. Over the last few days, I am having trouble with my 2-step authentication. I have three blogs on wordpress.com. In all the three blogs, I am logging in and a code is generated for 2-factor authentication, However, I am not getting any code as text messages. I am also unable to login to raise a request from your team as I am not able to log in even with an email link. I would request you to kindly resolve this issue as I am trying really hard to log in. Also please do advice on how to deal with a situation like this if 2 -step authentication does not work. Are there any backup codes that one can save in private

Now the only way I could contact you is by creating another dummy account or blog to login to reach you as all my other WordPress accounts are facing the same issue ( Not able to login). Please do advise if there is any another way to reach the customer support team if a situation like this occurs.

Look forward to hearing from you.

Thanks,

Warmly,

Manavik

The blog I need help with is: (visible only to logged in users)
manavikraj82 · Member · Nov 16, 2019 at 2:44 pm
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The blogs in need help with logging in are-

https://seasonsrite.wordpress.com
https://wanderingspaces.wordpress.com
https://inmycolumn.wordpress.com

I really look forward to your help.

Regards,

Manavik
staff-mckluskey · Staff · Nov 18, 2019 at 10:54 am
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Hi there Manavik!

how to deal with a situation like this if 2 -step authentication does not work. Are there any backup codes that one can save in private

When you enable the two-factor authentication, you are given a set of backup codes you should save and keep for situations like this. Since you’re asking about this, I understand you do not have your codes.

In that case, the best thing to do would be to reach out to our support team via passwordhelp[at]wordpress.com. They’ll have a look at your account and get back to you.
manavikraj82 · Member · Nov 18, 2019 at 5:18 pm
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Good Evening,

Thank you so much.

I really appreciate your help.

I will email them at passwordhelp[at]wordpress.com.

After recovering my account, I will save the backup codes next time.

Thank you again,

Regards,

Manavik
supernovia · Staff · Nov 18, 2019 at 5:57 pm
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Thank you :)
manavikraj82 · Member · Nov 19, 2019 at 4:06 pm
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Good Evening,

I have sent an email to passwordhelp[at]wordpress.com based on the previous thread. Also, I had deleted my site- inmycolumn.wordpress.com.

I would be grateful if you can restore my blog- inmycolumn.wordpress.com.

Thank you,

Manavik
staff-zinnia · Staff · Nov 19, 2019 at 5:44 pm
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The only way to restore that site and reverse the deletion is if you contact us from the proper account. Sign in to manavikraj and write back here.
manavikraj · Member · Nov 19, 2019 at 6:42 pm
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Good Evening,

I have signed in from the respective email address.

Please kindly restore my blog.

Look forward to your help.

Thanks.
staff-blorbo · Staff · Nov 19, 2019 at 6:56 pm
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https://inmycolumn.wordpress.com/ has been recovered!
manavikraj · Member · Nov 19, 2019 at 7:14 pm
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Thank you so much. I appreciate your help.

Warmly,

Manavik

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