Hive Support – Helpdesk & Customer Support Ticket Plugin for WordPress
THE ULTIMATE AI-ENABLED, OPTIMIZABLE, AND EFFICIENT SUPPORT PLUGIN FOR YOUR WORDPRESS SITES
Hive Support is ready to make customer support management more efficient and flexible. Just install this crafty tool and improve the customer experience of your business.
We built Hive Support with a bunch of effective & exclusive features for the WordPress website owners. They can easily provide 24/7 flawless customer support with this powerful plugin. Because we have come up with AI connected chatbot. It’s fully integrated with the ChatGPT.
You can connect the OpenAI API with our plugin’s chatbot section. Along with that, you can also train the chatbot with various prompts. Hive Support also offers an automation trigger system for support management to speed up tasks. You can easily create multiple types of automation with various actions, conditions, and triggers.
Regarding reports and analytics, Hive Support will give you a 360-degree outlook to analyze the ticket data such as the number of tickets, assigned agents, status, priority, etc. Also, you can track the agent’s activities such as replied tickets, solved tickets, overall performance, etc.
This power-efficient WordPress support plugin is always ready to serve you with its unique features.
👁️ Visit | 🚀 Get Pro | 👨💻 Get Support
🌟 Hive Support’s Free Features:
Manage Support Agents
Hive Support offers you an effective function for managing all the support agents of your website. Track your customer’s support agents and assign them multiple tasks.
- You can easily add the support agents with various information such as Job title, first name, last name, and email address. Provide them the accessibility permissions such as tickets, responses, agents, activities, reports, automation, and settings.
- You will be able to see the list of the agents with information such as -title, assigned, solved, email & actions.
- Also, you can edit the agent information and delete the agents whenever you want.
Ticket Reports:
Proper analytical data always helps you to optimize a plan for improving your customer support management system. Get the complete reports about all the tickets of your support system.
- Show the ticket stats with dates and filter them based on period.
- Show the entire ticket stats with a graph based on status like – received and undefined.
Monitor Agent Activities
Track and monitor all agent activities through a comprehensive interface. Ensure that your support team remains productive and efficient in managing customer support tasks.
Mailbox
When you are running a website, you might have different services for the customers. So there are different customer queries for different services. That’s why, you can easily craft multiple mailboxes with different support portals.
- You can add two different types of mailboxes as Web-based and Email And Web Based (PRO)
- Options for adding the following information for each mailbox such as – Inbox Name, Support From Email, Admin Email, & Footer Customization.
Email Notifications
Hive Support also has options for sending email notifications to customers and agents. You can customize the email templates such as email subject and body text. In Hive Support, we have 6 options for sending email notifications to agents and users.
- Send Email When: Ticket Assigned (To Agent)
- Send Email When: Ticket Created (To Admin/Agent)
- Send Email When: Replied by Customer (To Admin/Agent)
- Send Email When: Ticket Created by Agent (To Customer)
- Send Email When: Ticket Closed by Agent (To Customer)
- Send Email When: Ticket Replied by Agent (To Customer)
🌟 Hive Support’s Pro Features:
Ticket Management System
A full-fledged interface for managing all the customer support tickets. Track the customer’s issues and provide them with efficient solutions.
- Show the numbers of total tickets, waiting tickets, open tickets, and resolved tickets.
- Filter out the support tickets based on status, priority, agent, customer, and mailbox.
- Show the ticket list with various information such as title, status, assign, update, and created.
- Show the response conversation and reply to them.
- Show the purchase information and previous conversations with the customers.
Private and Public Notes: Add notes to tickets to assist in issue resolution and provide a more personalized support experience.
Response Templates
Speed up response times by creating pre-made templates for common customer inquiries. This feature enables your support team to provide quick, consistent, and accurate responses.
- You can add unlimited numbers of response templates for various user queries. Also, delete and customize the templates whenever you want.
Custom Ticket Fields
Customize your ticket submission forms with various fields. Capture all necessary information to understand better and resolve customer issues.
- Customize your ticket interface with fields like – text field, text area field, number field, dropdown field, radio field, and checkbox field.
- You can add different options on each field based on your demands.
- From the field settings, you can set up the field label, additional CSS class, and error message.
- Also, we have options for choosing the field for a specific mailbox. So each mailbox will have a personalized ticket interface.
Automation Trigger
Automate your responses with customizable templates. Set up multiple conditions and actions to automatically handle routine inquiries, allowing your team to focus on more complex issues.
- You can create unlimited triggers for various purposes. These triggers will be listed with ID and Title on the automation settings.
- Create the automation with trigger events, conditions, and actions.
Smart AI-Based Chatbot
Provide 24/7 customer assistance with AI-driven chatbots fully integrated with ChatGPT for enhanced interactions.
- Our plugin has the option for training the chatbot in two different types such as prompt-based and fine-tuning.
- You can choose three different ChatGPT models for chatbots such as GPT 3.5 Turbo, GPT 4, and GPT 4 Turbo.
Live Chat
Strengthen your customer’s communications with the live chat functionality.
- Enable the live chat widget for every page of your WordPress website.
- There are four chat widgets available for the live chat section as home window tab, live massage tab, help tab, and AI chat tab.
- Tailor the live chat experience to fit your business needs and provide instant support to your customers.
Agent Performance Reports
Monitor the performance of your support agents with detailed reports. Gain insights about their activities, such as opened, closed, and assigned tickets, to make informed decisions and boost productivity.
Integration Capabilities
Seamlessly integrate with popular e-commerce, membership, CRM, and LMS platforms. Support multiple messaging channels like Telegram, Slack, and Discord for stress-free customer communication.
🛡️ Full GDPR Compliance
With Hive Support, your support system is entirely self-hosted on WordPress, meaning you retain full ownership and control of your data. There’s no reliance on external SaaS connections, ensuring your data remains secure and compliant with GDPR.
📌 Why Choose the Hive Support Plugin for your WordPress Website?
⏳ Improved Response Time
Hive Support comes with automation functions that streamline repetitive tasks. Automated responses, ticket prioritization, and workflow management reduce response times, ensuring that user issues are addressed promptly.
📑 Comprehensive Analytics and Reporting
It has detailed analytics and reporting functions. These insights can help you understand common issues, track response times, and measure customer satisfaction. This data is invaluable for the continuous improvement of your support services.
🛡️ Better User Experience
Hive Support can significantly improve the customer’s experience on your website. Users can easily access help through various channels (e.g., live chat, AI chatbot, FAQ, support tickets) directly on your site, leading to a smoother and more satisfying interaction.
🔗Integration with Other Tools
Integration capabilities always improve any type of software. Especially, when you are using support tools, it’s a necessary option. That’s why, our Hive support’s proper integration function. You can integrate with famous communication tools like Telegram, Slack, Discord, etc.
📍 Useful Guide for Integrations:
⚙️ How to Use Hive Support on your WordPress Site
We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 How to Install the Hive Support.
🎉 Whats Next
By the way, we also have multiple essential plugins for WooCommerce stores. You can use these plugins to grow your Woocommerce business more efficiently.
✳️ WP Guidant – With the help of WP Guidant, WooCommerce website owners can easily create multi-step guided selling process for the customers. It will enhance the conversion rate more efficiently.
✳️ wcEazy – Supercharge your WooCommerce Store – All-in-one solution WordPress plugin for optimizing WooCommerce store. Access several modules and increase the sales of your store.
✳️ Darklup – Enhance your WordPress website with Darklup, a smart algorithm-based dark mode plugin. Transform your site with a sleek, modern dark theme that offers an aesthetic and user-friendly experience.