The Second Edition of Our “Learn User Support” Workshop Is Open for Signups

Starting August 19, we’ll offer another virtual course for women interested in a technical-support career.

Back in January, we partnered with Support Driven and launched the first version of the Learn User Support Workshop, which helps women in the Asia-Pacific region develop the skills they need to succeed in a technical support role. We had 24 students enrolled in our first cohort.

Today, we’re happy to share that the next edition of the Learn User Support Workshop will launch on August 19, 2019. The course is entirely web-based — there’s no need to travel anywhere to attend — and completely free. So if you identify as a woman, are based in the Asia-Pacific region, and are serious about a career in user support, this might be a perfect match for you.

Building a better, bigger workshop

The strong positive feedback we received from our students earlier this year, as well as the increasingly long waitlist, inspired us to improve the course content and to design it to accommodate more learners. 

What topics will we cover? As a participant, expect to learn how to…

  • Develop your own support philosophy.
  • Build successful troubleshooting strategies.
  • Manage challenging interactions.
  • Implement productivity tools.
  • Optimize your approach to applying and interviewing for jobs in support.

This six-module course will start on August 19 and will run through September 29. We will publish a new module every Monday, and each learner will have one week to complete it. We’ll include lots of hands-on work, and by the end of the course, each participant will also develop a résumé and portfolio site on WordPress that they can then share with potential employers.

Meet your friendly organizers

As for your teachers, the people who lead this workshop are Automattic Happiness Engineers — master communicators with deep, wide-ranging experience in distributed technical support. 

Automattic, which offers the workshop, is a fully-distributed company — there are more than 930 full-time Automatticians spread across 70 countries and speaking 88 languages. We serve users from every corner of the world via products like, Jetpack, and WooCommerce, among others

As people who believe in the benefits of distributed work, we love helping remote professionals level up their skills. Our commitment to Diversity & Inclusion leads us to look for ways to make the tech sector more representative of the wide and varied world it serves. As a result, this virtual workshop will equip Asia-Pacific-based women who are — or want to become — support professionals with skills that are specifically tailored to the demands of remote work.  

Registration for this cohort is now closed.

Make sure to sign up to be notified about future course offerings from Automattic.


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Comments are closed.

  1. eideard


    Liked by 9 people

  2. Somnath Jadhav

    Great! I wish I could attend the Workshops and grab the valuable insights.

    Liked by 9 people

  3. solizeb

    Hi rose,nice to know you. What an amazing news you bring to the women in asia pasific region. Fully support for your workshop. By the way, I’m Soliman. I’m a newbi here on wordpres. I had no article or such thing to be publish yet. But I look forward to do it.

    Liked by 6 people

  4. İbrahim YILDIZ

    thank you for the information.

    Liked by 8 people

  5. stephen77772

    That’s great news!

    Liked by 11 people

  6. Olanrewaju Ogundele

    I really appreciate this initiative.

    Liked by 6 people

  7. wendysquick

    Good news to hear!

    Liked by 4 people

  8. deepanilamani

    Wonderful news. It’s so good to run work shops, one can learn and expand so much from them. Good Wishes from Brisbane Australia!

    Liked by 5 people

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