Blogs about: Sustainable Behavior

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Behavioral Engineering and the Design of Influential Experiences: Example - Influencing Sustainable Behavior

Let me start this important topic with a few points that should be intuitively obvious: The benefits associated with delivering an outstanding customer experience accrue from influencing customer beh… more »

Customer Innovations - Driving Profitable Growth

Behavioral Engineering and the Design of Influential Experiences: Example - Influencing Sustainable Behavior — 1 comment

Frank Capek wrote 4 months ago: Let me start this important topic with a few points that should be intuitively obvious: The benefit … more »

Tags: Customer Psychology, customer analytics, Customer Behavior, Customer experience, Energy Conservation, Energy consumption, experience design, fostering sustainable behavior, Personae


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