Blogs about: Soe Customer Support
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Quality In Perception
Weekly we have CS staff meetings with the management team to discuss the current happenings of the CS department. The upcoming promotions, game updates and services that we need to support and we al… more →
Quality In Perception
SOE wrote 3 months ago: Weekly we have CS staff meetings with the management team to discuss the current happenings of the C … more →
The Earplug Solution
SOE wrote 4 months ago: I have a quote by Jeff Bezos, founder and CEO of Amazon.com taped to my door that says: “If you ma … more →
Old & Busted Vs. New Hotness
SOE wrote 4 months ago: Back in December I introduced myself as the Knowledge Base Administrator, and also stated some goals … more →
Lord of No
SOE wrote 6 months ago: This week we have the pleasure of hearing from Lyman Tuttle, our Account Administrator here at SOE. … more →
Six Simple Things to Remember to Optimize Your Customer Support Encounter
SOE wrote 6 months ago: Here are some tips, rules and thoughts to make your customer support experience better, without even … more →
The Choice of a New Generation
— 1 comment
SOE wrote 6 months ago: To understand the story I am about to tell, you must know that I am a gamer. I always have what I … more →
Farmers, Botters, Realm Money Traders Oh My!
— 6 comments
SOE wrote 8 months ago: One aspect of the customer service world at SOE that always gathers comments is that of gold sellers … more →
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An 
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