Tags » Service Design, Service Management

Some days it feels as though the tech industry is busily finding ways to make us pay for things that used to be free, rent us things we…

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Service Design, Service Management

Design thinking, a user-centric method to identify and solve problems, isn’t a widely used approach to learning programs, but if the professors at the University of Michigan’s…

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Service Design, Service Management

Companies transitioning to service design from UX run the very real risk of projecting a skill set and perspective onto a problem space that is much more than an extension… [...] The post If you have a hammer… the UX perspective on Service Design…

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Service Design, Service Management

Organizations in the midst of digital transformation need to take another look at how they are managing overall customer experience throughout the complete customer journey.

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Service Design, Service Management

Interview by Dan Keldsen, Author of The Gen Z Effect: The Six Forces Shaping the Future of Business Several years ago…

Source: www.youtube.com

See on…

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Service Design, Service Management

It’s been two years since Dave Gray published “The Connected Company” with Thomas Vander Wal.

Source: www.cmswire.com

I hope this stimulates you to read his book "The Connected Company"

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Service Design, Service Management