Blogs about: Netfinance 08
How to highlight a navigation problem
stmf2 wrote 2 months ago: Another interesting tidbit from James Anderson at Michigan First CU. When they had to demonstrate t … more »
If a complaint occurs on the internet, does anybody hear it?
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stmf2 wrote 2 months ago: I’ve known about Google Alerts for awhile, but after Shari Storm’s (Verity CU) presentat … more »
How Michigan First Credit Union solved their content problem
stmf2 wrote 2 months ago: To paraphrase William from Vancity, how did I miss Michigan First Credit Union? They’re a smal … more »
M&I welcomes you to Online Banking
stmf2 wrote 2 months ago: When you first log in to Online Banking at M&I you receive an email - I think they said that the … more »
Back from Phoenix, catching up
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stmf2 wrote 2 months ago: I’m back from Phoenix - thanks to US Airways for bumping William and I up for a small fee so w … more »
Statement marketing isn't dead (apparently)
stmf2 wrote 2 months ago: From the BMO presentation we found, among other things, that statement stuffers still matter. Really … more »
Proactive Chat: huh
stmf2 wrote 2 months ago: Proactive chat is a neat cross-channel strategy: get site visitors to talk to someone pre-app by off … more »
Turning the freighter around
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stmf2 wrote 2 months ago: Avi Pollock from RBC gave one of my favorite presentations. For lots of reasons. It caters to my i … more »
Intuition is out, data is in
stmf2 wrote 2 months ago: The Omniture presentation this morning reinforced in my mind my general sense that analytics is reac … more »
Virgin Money is coming (or maybe it's here)
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stmf2 wrote 2 months ago: The Virgin Money presentation was excellent. It’s not clear to me whether they’re comin … more »
YouTube and FIs
stmf2 wrote 2 months ago: Given that using YouTube without a sense of authenticity (definitely one of this year’s leadin … more »
WAMU does things differently (in a good way)
stmf2 wrote 2 months ago: I really enjoyed the WAMU presentation. They concentrated on getting an online account up and runnin … more »
Catching Up
stmf2 wrote 2 months ago: There’s no way that I can blog everything - despite best efforts - so I won’t try. I … more »
Prosper
stmf2 wrote 2 months ago: Chris Larsen, CEO, Prosper.com A general overview of the Prosper business, highlighting new features … more »
Marketers gone wild: forum discussion about customer retention
stmf2 wrote 2 months ago: Yeah, I kind of tuned out this discussion regarding general customer retention and marketing strateg … more »
Mass Affluents
stmf2 wrote 2 months ago: Mickey Mencin, KeyBank An interesting demographics presentation regarding the “mass affluents … more »
More metrics
stmf2 wrote 2 months ago: Larry Freed, ForeSee Results A general presentation on metrics and the importance of transforming yo … more »
Trying to be more visible... and more usable
stmf2 wrote 2 months ago: Geoff Galat, Tealeaf A good overview of how online experience and usability - particularly around fa … more »
What content matters?
stmf2 wrote 2 months ago: Thomas Pitkin, Sovereign Bank This presentation was about the rebuilding of the corporate informatio … more »
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