Blogs about: Itil
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ITIL v3: Utility and Warranty - two sides of the same coin
Utility and Warranty come handy when characterizing and checking the value of a IT Service as it progresses throughout its lifecycle. Utility - Functionality offered by a Product or a Service to meet … more »
ITIL Blues
Transforming an Organisation's IT Service Management
Michael Moyal wrote 1 day ago: We have recently completed a project for a multi-national customer to transform their IT service man … more »
Excellent ITIL and the SMB Market Article
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elliotross wrote 2 days ago: Brian Flora in CIO.com has an excellent read on ITIL in the small business / medium business space. … more »
Wish for ITIL v3 - Release Management Revisited
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buzina wrote 2 days ago: Before ITIL v3 came out, I stated a whish on this blog for v3 to change the release management. Let … more »
Help Desk چيست ؟
ناصر حاجلو wrote 3 days ago: Help desk يك منبع اطلاعاتي و كمكي است كه مشكلات را با استف … more »
Fundamentals of IT Service Management - Know Your Business - Part Two
theredimp wrote 5 days ago: I’ve put together some basic tips for getting to know your business. In some ways it is easier … more »
Another Exam... HABIS.. :D
norasikinwahab wrote 1 week ago: Alhamdulillah.. lepas seksa aku sekarang.. probably Exam ITIL tadi.. hmm insya allah boleh berjaya.. … more »
Schedule, Schedule, Schedule
norasikinwahab wrote 1 week ago: Ahhh.. good morning all.. salam Hari nih pagi2 aku dah tengok the making of Sepi.. waaa best cerita … more »
Softwares for end-user IT
brandonphuan wrote 1 week ago: Most, if not all, end-user IT roles in Service Management & delivery roles exist to provide some … more »
Declaring employees' routine task as a CI
Ireen Sultana wrote 2 weeks ago: During one ITIL awareness workshop my colleague placed a question, a sort of requirement basically. … more »
Using ITIL to Drive Business Innovation
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Laura wrote 2 weeks ago: Great article from Brian Flora posted on the advice section of www.cio.com While Information Technol … more »
Shared Services in Government Departments
sunrisesoftware wrote 3 weeks ago: Computer Weekly ran an article yesterday suggesting that shared services won’t benefit government … more »
Tom Weston, CEO at Sunrise, writes…
sunrisesoftware wrote 3 weeks ago: One of the areas I’m most excited about at the moment is seeing service desk principles developed … more »
Say Hello to Your ITIL Implementation Team... Or is it just you?
theredimp wrote 3 weeks ago: The most obvious point about assembling your ITIL Implementation Team is that the size of the team w … more »
We are ISO 9000, Should We ITIL?
elliotross wrote 1 month ago: You already have a large investment in an ISO 9000 PMF (Process Management Framework). So the questi … more »
Fundamentals of IT Service Management – Know Your Business - Part One
theredimp wrote 1 month ago: “Know your business” might be a phrase that is over-used these days but I cannot stress how impo … more »
SCOM
neilmillard wrote 1 month ago: Final round of presentations for Microsoft Systems Center Operations Manager today. We were down to … more »
ITIL - The Journey
elliotross wrote 1 month ago: A May 12 article in Information Week by Michael Biddick brings up one nugget that is applicable to t … more »
ITIL and the SMB Part 4 - Problem Management
elliotross wrote 1 month ago: The next piece for ITIL in the small business / medium business space covers Problem Management. Ag … more »
Is Innovation a "Business Process"?
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keithsawyer wrote 1 month ago: I just returned from giving a keynote talk at the Business Process Management Conference. Business … more »
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