Blogs about: In Action

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CHAINxCORE In Action

tracksix wrote 1 week ago: Track 6 CHAINxCORE illustrator brush in action Recently got an email from John Martinez from Costa M … more »

Tags: User Creations, Freebie, track 6, Brushes, free vector, illustrator brush, CHAINxCORE, AI Brush, Showcase

Difficult Customers are Customers Too.2 comments

colleen211 wrote 1 week ago: You know the one.  She or he is a paying customer.  You need their business, but you don’t n … more »

Tags: managing XCS, Customer Satisfaction, Difficult Customers

Target is on Target

Rudy Vidal wrote 4 weeks ago:         Ed Vallorani’s posting is a great example (see here).  The key is to understand … more »

Tags: Customer Needs, Customer Satisfaction, Target, xcs

Loyalty Driver Survey Results5 comments

Rudy Vidal wrote 1 month ago: The last survey I posted asked two simple questions: 1. Are you dissatisfied, satisfied or Extremel … more »

The Voice of the Customer brings me Clarity.2 comments

Rudy Vidal wrote 2 months ago: As I write this post, I’m in the middle of a customer visiting caravan.  A six week-long stint … more »

Tags: managing XCS, Clarity, focus on the customer, VOC, Voice of the customer

Yo Quiero Taco Bell !

colleen211 wrote 3 months ago: Not usually a big Taco Bell fan, but this is an excellent example of XCS at work! My daughter (24) … more »

Tags: Customer Satisfaction, Fast Food, Customer Service, taco bell, Drive-Thru, Differentiation, Good attitude

New Design + New Updates !

Boon Ming wrote 3 months ago: I believe most of you must be thinking “Am I visiting the right blog?” Yes! You’re … more »

Tags: Updates, Boon Ming, photos, NTU, supper gang, MSA, hall 4, Supper

The End of Customer Service2 comments

Rudy Vidal wrote 3 months ago: Today a colleague brought me a recent article in Time Magazine called “The End of Customer Se … more »

Tags: big idea, cost reductions, Customer Satisfaction, improved customer experience, self-serve

Wake up American Car Dealers !8 comments

Rudy Vidal wrote 3 months ago: Last weekend I accompanied a friend to buy a car.  She was looking for a convertible and was willin … more »

Tags: Voice of the customer, american car dealers, Buying a Car, Customer experience, Customer Satisfaction, extreme customer satisfaction, Information access, Manage, xcs

Advocate for the Homless !

yscom wrote 5 months ago: On February 26, 2008 representatives from YouthStorm will be joining Mass Coalition for the homeless … more »

Customer Satisfaction is about Tenacity 2 comments

Rudy Vidal wrote 5 months ago:   This past week, we looked into a customer’s case that couldn’t seem to find a reso … more »

Tags: tenacity, xcs, Root Cause, root issues, root problems, owning the customer, look deeper, how to find the cause of customer, extreme customer satisfaction

April 25-27 2008!

yscom wrote 5 months ago: Hello Everyone, I am writing to let you know about a great opportunity to meet some cool folks while … more »

Should Comcast Investors care about the lack of Customer Centricity?1 comment

Rudy Vidal wrote 6 months ago: Just read a post here, which considers if investors are/should be concerned about Comcast Cable … more »

Tags: affects on stock value, Comcast customer satisfaction, Customer Satisfaction, customer satisfaction as a differentiator, price for customer dissatisfaction, Stock Value

"If You're Interested, I Have the Best Realtor in the World !"1 comment

Rudy Vidal wrote 6 months ago: Shelly- My Friend the Realtor.  Some of you may know I just moved to Salt Lake City about 3 weeks … more »

Tags: best, Customer Satisfaction, realtor, Salt Lake City

The Best Coffee or Espresso in only 30 seconds! You can make better than Starbucks!

Mulay, Shree R. wrote 6 months ago: Buy the Aerobie Aeropress Coffee And Espresso Maker. Buy the Aerobie Aeropress Coffee And Espresso … more »

Tags: Daily log, efficiency, Prosumer, Research, Shopping, aerobie, AeroPress, Cheap, Coffee

Hear it again for the first time.

Rudy Vidal wrote 7 months ago: Sometime ago, I was fortunate to see Cirque de Soleil’s “LOVE” Show. For those of you who hav … more »

round corners

untitled64 wrote 7 months ago: like rocks and pink lines this is a soundtrack to a 1986 film. don’t exploit yourself so fast. … more »

National and Global Youth Service Day Report

yscom wrote 8 months ago: Blog for national and global youth service day. This year YouthStorm of New England ‘s designate … more »

LMCC Clean-Up Day Went Superb!

yscom wrote 8 months ago: It was a beautiful sunny day on April 21st when our group of YouthStorm staff, interns, and youth gr … more »


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