Blogs about: Improving Customer Service

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Be My Guest

Disney World does a lot of things right with customer service. One of the cornerstones of their success comes from getting rid of the word “customer.”  Instead, they call their customers “… more »

Love Them Up and Keep Them Forever™

Be My Guest

Marilyn Suttle wrote 2 months ago: Disney World does a lot of things right with customer service. One of the cornerstones of their suc … more »

Tags: Communicating with Customers, Customer Service, Developing people, Loving Up Customers, better service, change the way you think about customers, customer care, Guest Services


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