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This is the last word on customer retention

As a champion of social media I am struggling with the moral dilemma of writing a new post based on the one-to-one conversations I have been having in light of my recent musings. How can I credit you … more »

Emma Mulqueeny

This is the last word on customer retention

Mulqueeny wrote 4 months ago: As a champion of social media I am struggling with the moral dilemma of writing a new post based on … more »

Tags: Customer Retention, Public sector, FCO, Change Management, Social Media, Conversation, Communication, Lógica, Hansard

Customer retention: update 3 — 4 comments

Mulqueeny wrote 4 months ago: For this to make sense you do really need to read my last two posts on customer retention… or … more »

Tags: Customer Retention, Public sector, FCO, Stakeholder communication, Social Media, Communication, House of Commons, Hansard, Error 301

Update on customer retention — 8 comments

Mulqueeny wrote 4 months ago: After writing about how to retain customers, I was duly summoned by the FCO (my employers at the tim … more »

Tags: Customer Retention, Public sector, FCO, Emma Mulqueeny, Change Management, Stakeholder communication, Social Media, Conversation, Communication


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