Blogs about: Employee Empowerment
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Services Marketing and the Empowered Employee
We’ve all had bad customer experience services. Last night, mine was at Lowe’s. Without going into the gory detail of the 50-minute experience that made the previously shunned Home Depot a… more »
The Transfer
Services Marketing and the Empowered Employee
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Chris wrote 3 weeks ago: We’ve all had bad customer experience services. Last night, mine was at Lowe’s. Without … more »
Corporate Version of Thomas the Tank Engine
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andrewhull wrote 1 month ago: Thomas the Tank Engine is loved by young kids and parents. All the cartoon episodes cover life less … more »
Empowered Employees, In Spite of Company Policy
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Chris wrote 3 months ago: One significant aspect of Services Marketing is that of empowered employees. Verizon Communications … more »
How to Get Free Publicity
paulmontelongo wrote 3 months ago: Top 10 list of low or no-cost marketing Marketing and publicity are the driving force behind every v … more »
The Man With Two Watches Is Never Sure
paulmontelongo wrote 3 months ago: Dear Colleague, The old adage goes like this, “The man with one watch knows what time it is. T … more »
Passing It On: Real feedback when it matters
Chris wrote 4 months ago: I recently ran across this video on Andy Sernovitz’s blog, “Damn, I Wish I ‘d Thou … more »
Be a sales magnet
paulmontelongo wrote 3 months ago: 5 ways to be instantly irresistible I recently saw a poster in a sporting goods store of the three … more »
