Blogs about: Developing People
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Do your staff understand the customer experience?
Are your staff putting themselves in your customers’ shoes, thinking through the customer experience? Does your staff help your customers save time, money and aggravation, rather than causing mo… more →
Grow Your Key Talent
Do your staff understand the customer experience?
Rebecca Morgan wrote 2 months ago: Are your staff putting themselves in your customers’ shoes, thinking through the customer expe … more →
Taking Action, Being Responsible and Seeking Harmony!
Lori Jo Vest wrote 3 months ago: I spent a few hours this fine Sunday watching “Harmonic Wealth,” a 104-minute program by … more →
Be My Guest
Marilyn Suttle wrote 5 months ago: Disney World does a lot of things right with customer service. One of the cornerstones of their suc … more →
What do Malaysians and North Americans have in common?
Rebecca Morgan wrote 5 months ago: I got to answer this question for myself a few weeks ago when I spoke in Kuala Lumpur, Malaysia. I h … more →
Winds of Change
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stev wrote 7 months ago: I am a firm believer that the government should be the representation the rakyat for the nations wel … more →
Soaring customer service
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Rebecca Morgan wrote 8 months ago: The last seminar in Singapore was for 90 cabin crew of Singapore Airlines. I’d flown from SFO … more →
Singaporeans show their hospitality
Rebecca Morgan wrote 8 months ago: In Singapore, I was honored to work with superb clients. Thanks to Philip Tan of Professional Sales … more →
Customer service and sales observations from India and Singapore
Rebecca Morgan wrote 8 months ago: I spent all of January in Singapore and India, so got to observe lots of good and bad sales and serv … more →
Customer Service is Everywhere
Lori Jo Vest wrote 9 months ago: Aren’t we lucky here at lovethemup.com? We get to write about the customer service that we enc … more →
The less-than-festive holiday lunch service
Rebecca Morgan wrote 9 months ago: A friend and I scheduled a special holiday lunch at one of the finest San Francisco hotels. Unfortun … more →
What type of customers might be going unnoticed?
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Marilyn Suttle wrote 11 months ago: Do the employees at your company view customer service as a department or a company culture? Do the … more →
Developing People and Gardening
Mike Chitty wrote 1 year ago: Michael McKinney over at Leading Blog has found some great stuff on developing people from Lord Shar … more →
More Love in the Cellular Industry
Lori Jo Vest wrote 1 year ago: The October 2007 issue of Fortune Magazine tells the fascinating story of a customer service superst … more →
Acknowledge the good stuff
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Rebecca Morgan wrote 1 year ago: My friend Mike Robbins’ delivers amazing presentations using appreciation to deepen relationsh … more →
Can you compete for top talent with Google-like companies?
Rebecca Morgan wrote 1 year ago: In today’s San José Mercury News, reporter Dean Takahashi shares what he learned on a recent … more →
Maintaining Fabulous Customer Service During Difficult Times
Lori Jo Vest wrote 1 year ago: Marilyn’s cousin Susan sent us an email recently about her customer service experience as a pharma … more →
Giving Your Customers What They Really Need Pays Off
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Marilyn Suttle wrote 1 year ago: I love the way Andrew Androff, from Professional Movers, cares about his customers. And the way th … more →
Praying for Good Customer Service
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Marilyn Suttle wrote 1 year ago: Have you ever called a prayer line? I didn’t know what a prayer line was until I heard a couple of … more →
Invitation for You
Rebecca Morgan wrote 1 year ago: You are invited to sample a program we created to meet a need multiple clients expressed. It’s … more →
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