Blogs about: Customer Relationships
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The True Cost Of Market Research
If there’s one, key distinguishing factor between big companies and small ones, it’s the amount of time, effort and attention the large companies dedicate to market research. Market research, as m… more »
Brand Central Station
Customer Experience Matters: Five Tactics for Better Customer Loyalty
compassioninpolitics wrote 1 day ago: Customer Loyalty, Business Branding, and Walt Disney: Customer Experience Matters is a good and educ … more »
Financial Services 2010- Knowing the landscape
cequity wrote 5 days ago: How will financial services firms look in 2010? What will be the key market drivers and operating ch … more »
Keeping Customers Happy
bizsum wrote 6 days ago: BusinessSummaries.com - Great podcast on customer service, satisfaction & relationships. For mor … more »
Taking "No" For An Answer (And Doing Something With It)
dpwllc007 wrote 1 week ago: Sales is essentially just one person helping to solve another person’s problems — if yo … more »
Blogging for business
Marilyn wrote 1 week ago: The Blog Phenomenon Over the past few years, blogging has become incredibly popular. Blogs starte … more »
The Road Less Traveled
tathamgroup wrote 2 weeks ago: By Corina Wong The Scientific Revolution emerged around the 16th and 17th centuries, and was in part … more »
10 Golden rules to building lasting relationships
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tathamgroup wrote 3 weeks ago: By Mari Franco, President, The Tatham Group Philippines with a foreword from Marianne Arnaudon Ok, I … more »
Customer Relationship Management is important
lbnindia wrote 3 weeks ago: Customer relationship management (CRM) consists of methodologies combined with internet capabilities … more »
Relationship Management
lbnindia wrote 3 weeks ago: Customer relationship management (CRM) consists of methodologies combined with internet capabilities … more »
Customers in Limbo
Marilyn Suttle wrote 3 weeks ago: Have you ever been a customer with a problem on your hands? You need the problem handled so you call … more »
Social Media Empowering Customer Service: Guest Blogger Brian Solis
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Becky Carroll wrote 2 months ago: Today on Customers Rock!, I have the honor of having a special guest blogger with us: Brian Solis. … more »
Social Networking For An Excellent Customer Service
jv17 wrote 2 months ago: Social networking is being employed by a lot of companies nowadays as a way of connecting with its c … more »
Why I Fired My Printer
dpwllc007 wrote 2 months ago: Was going through some previous articles and found one that jumped off the page given yesterdays sal … more »
Tools + Stuff in This Post = Relationships? Maybe.
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Chris wrote 3 months ago: Loyalty programs, CRM, CEM, social media. These and so many other strategies are designed to improve … more »
BI Retailers’ #1 Priority
kjdean wrote 3 months ago: I just read a great article in the April addition of CIO magazine. The article is entitled BI: Retai … more »
E-mail Campaigns: The Proof of Personalization
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David wrote 3 months ago: I have been managing some product e-mail campaigns for an organization for the past few years. Doing … more »
Automate it, Script it, Defend it, Deny it - I've Got those Customer Service Blues
vergilc wrote 4 months ago: Perhaps I’ve become overly sensitive. I shop on-line for almost everything I don’t need … more »
Customer Buying Cycle
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kjdean wrote 4 months ago: Research > Selection> Purchase> Use> Evaluation> Recommendation It is importa … more »
Saying 'Thanks!' ...the good old-fashioned way
tathamgroup wrote 4 months ago: By Marianne Arnaudon In the spirit of giving and receiving, for many of us the holiday season is a t … more »
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