Blogs about: Customer Insight
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An Orwellian dystopia?
Have you ever seen the American cult comedy series King of the Hill? It’s a story of average folk in a small to medium sized municipality in Texas. One of the sharply drawn characters is … more »
Policy and Performance
An Orwellian dystopia?
Ingrid Koehler wrote 17 hours ago: Have you ever seen the American cult comedy series King of the Hill? It’s a story of averag … more »
Customer Insight: an online conference
Ingrid Koehler wrote 2 days ago: I’ve been involved in a number of online conferences focused on policy and performance themes … more »
Online Customer Communities...Be Careful What You Wish For
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jeffcarruthers wrote 1 month ago: Setting Objectives for Customer Communities Embarking on customer engagement online seems overwhelm … more »
Focusing on Mr Customer
Depesh Mandalia wrote 2 months ago: Mr Customer? Who is Mr Customer? Is it Mrs Customer? Or Miss Customer? We all love to design great w … more »
Customer Insights - Prisoners of what we know and what we believe
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sabapathyn01 wrote 4 months ago: Let us start this with a few examples: Starbucks was founded on the insight that coffee is not a p … more »
How much do you really know about your customers
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workmashbob wrote 6 months ago: Dear WW: I know that our annual report says that our customers are number one. But I just don’ … more »
Net Promoter Score is not a customer metric
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Elana Anderson wrote 6 months ago: Did the title attract your attention? Good! I’ve heard a lot of people talking about Net Promoter … more »
We Lost Our Oldest Customer Today.....
Steve Ulrich wrote 7 months ago: In the late 1970’s United Airlines produced an advert that spoke more to “business value … more »
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