Blogs about: Customer Communities
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Closing the Engagement Gap and Customer Experience
A few weeks ago, we drew from the 2008 Tribalization of Business Study, sponsored by Beeline Labs, Deloitte, and the Society for New Communications Research, to discuss the gap between the import… more →
Skilful Minds
Closing the Engagement Gap and Customer Experience
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Larry Irons wrote 1 week ago: A few weeks ago, we drew from the 2008 Tribalization of Business Study, sponsored by Beeline Labs, … more →
Is a Social Network on Your Foot?
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Larry Irons wrote 1 month ago: The social networking capabilities of Web 2.0 technologies provide numerous opportunities for produc … more →
Microsoft's Mojave Experiment: Vista actually rocks (of course).
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Olivier Blanchard wrote 1 month ago: Those of us who have been using Vista pretty much since the start already knew this, but there has … more →
The Community Gap
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Larry Irons wrote 1 month ago: Rachel Happe, over at The Social Organization, recently posted an entry titled Social Media is not C … more →
Tag You're It! - Hitting #1 on Amazon
Todd A Fonseca wrote 1 month ago: Do you know what tags are and how to use them to your benefit? Should you care about tags? The an … more →
The Tribalization of Business: The 2008 Report is here!
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Olivier Blanchard wrote 1 month ago: null Beeline Labs, Deloitte LLC and The Society For New Communications Research recently partnered t … more →
Innovation and Co-Creation at Nokia Beta Labs
Larry Irons wrote 1 month ago: At least since publication of the Cluetrain Manifesto, with its basic point that markets are convers … more →
How Routine Kills Brands
Olivier Blanchard wrote 2 months ago: “The arrogance of success is to think that what you did yesterday will be sufficient for to … more →
How Not to Build a Customer Community
Larry Irons wrote 3 months ago: I’ve discussed the importance of customer communities to innovation, customer experience, and cust … more →
Benchmarking Engagement in Customer Communities
jeffcarruthers wrote 5 months ago: Recruitment and retention of community members is of course critical to the success of online cus … more →
Museums and Folksonomies
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Larry Irons wrote 2 years ago: A folksonomy results from distinct ways of organizing cultural categories developed from the tags, k … more →
Customer Experience Management vs. Self-Orientation
Larry Irons wrote 2 years ago: “The best companies find ways to tune in to customers’ voices every day,” The Three “Ds” o … more →
Customer Communities and Innovation
Larry Irons wrote 2 years ago: Innovation is taking on mantra status among companies looking for a competitive edge in the markets. … more →
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