Blogs about: Contact Center
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Queues are for the Brits, Part 2
del.icio.us Tags: algorithms,acd,call distributor In part 1 of this article, I raised some issues with traditional ACD algorithms. The issues raised are best summarized by generalizing* ACD alg… more →
IT's Dilemma
Contact Center - cấp độ cao hơn của mô hình Call Center
wantabe1906 wrote 1 month ago: Hệ thống này là khu vực chứa đựng tất cả dữ liệu gồm thông tin khách hà … more →
When it's not a match made in heaven
MJ wrote 1 month ago: During interview For the last hire that we had, she was articulate & kept saying these, “I … more →
Training Operator Call Center
— 2 comments
erismans wrote 1 month ago: PENGANTAR : Pelanggan adalah Raja. Slogan itu masih melekat kuat didalam budaya bisnis terutama yang … more →
Holiday closing problem solved
contactsolutions wrote 2 months ago: All CSI clients have call centers that close for holidays and/or emergency purposes. Holidays repres … more →
Call Center: Email Response Times Are Too Long
— 1 comment
aokimi wrote 2 months ago: Many telephone call centers are becoming “contact centers” focused on both phone and ema … more →
Justifying your ERMS deployment
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Esteban Kolsky wrote 2 months ago: I would like to add some wood to the “email use in customer service” fire. If you have … more →
How Fit is Your Customer Service Department?
adrianmiller wrote 2 months ago: Have you ever considered the fitness level of your customer service department? No, I’m not talki … more →
Monkeys vs. Chickens
— 4 comments
Rudy Vidal wrote 3 months ago: A couple of weeks ago I had the pleasure of speaking at the annual gathering of the Hampton Roads … more →
Integrate Technology
Usman Sheikh wrote 4 months ago: “The purpose of a business is to create a mutually beneficial relationship between itself and … more →
Time Sensitive Opportunity for Contact Center Customers
opencommunications wrote 4 months ago: Aberdeen research is currently conducting research for a soon-to-be-published report titled, “ … more →
Call Center Vs Contact Center
— 2 comments
callcentersindia wrote 4 months ago: Call Center word gives image to people to think a place or office where people neatly organized into … more →
Siemens Announces New OpenScape® Contact Center solution for the OpenScape Unified Communications Server
opencommunications wrote 4 months ago: Software-based offering provides Voice, UC and Contact Center capabilities in one integrated package … more →
Queues are for the Brits, Part 2
— 1 comment
Mark Stafford wrote 5 months ago: del.icio.us Tags: algorithms,acd,call distributor In part 1 of this article, I raised some issues w … more →
Queues are for the Brits, Part 1
— 4 comments
Mark Stafford wrote 5 months ago: del.icio.us Tags: algorithms,acd,call distributor First off, I need to say that I sincerely hope tha … more →
Unified Communications and the Contact Center
Sandra Eisenberg wrote 5 months ago: First we went from Call Centers which were either inbound or outbound (e.g. you were calling someone … more →
Everything old is new again -- VoiceCon
Sandra Eisenberg wrote 5 months ago: VoiceCon is the big telephony convention. It is underway in Orlando — just next door to Disne … more →
The Middle East - bringing the vendors to the contact center mountain (Review Report)
researchreport wrote 5 months ago: Middle Eastern society is changing. Its consumers expect high levels of customer service with a fast … more →
The Challenges of Doing Business in Developed Contact Center Markets in Asia-Pacific (Market Focus)
researchreport wrote 5 months ago: The developed countries in the Asia-Pacific (APAC) region have strong economies, a strong technologi … more →
Internet Communications - VOIP phones
voipinternet wrote 6 months ago: As it is very convenient it also offers some exceptional elements like call identification, call div … more →
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