Blogs about: Communicating With Customers
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It Feels Good to Hold Hands
A couple weeks ago, I experienced a pleasantly surprising transaction with a very large company. I had called AT&T to cancel an old phone line and have my DSL internet moved to my new business l… more »
Love Them Up and Keep Them Forever™
It Feels Good to Hold Hands
Marilyn Suttle wrote 6 days ago: A couple weeks ago, I experienced a pleasantly surprising transaction with a very large company. I … more »
Customers in Limbo
Marilyn Suttle wrote 2 weeks ago: Have you ever been a customer with a problem on your hands? You need the problem handled so you call … more »
Managing Contacts - AND Unhappy Customers!
Lori Jo Vest wrote 1 month ago: I’m a long time user of ACT! software, a contact management program that is a great resource f … more »
Who's to Blame and Does It Even Matter?
Lori Jo Vest wrote 2 months ago: Marilyn and I have created a workbook - 30 days (or 6 weeks) to Love Them Up Customer Service - whic … more »
Be My Guest
Marilyn Suttle wrote 3 months ago: Disney World does a lot of things right with customer service. One of the cornerstones of their suc … more »
Not Feeling the Love at the Personal Training Center
Lori Jo Vest wrote 3 months ago: Yesterday, I got the “spring bug” to get fit and along with it, the urge to visit a new … more »
She Shot Down My Dessert Shooter
Marilyn Suttle wrote 3 months ago: Around 10:30 p.m. last Saturday night a group of twelve family members and friends went to a near … more »
Customer Service Humor
Marilyn Suttle wrote 3 months ago: Even though my kids are 18 and 21 and they aren’t big candy eaters, I still like to buy them a lit … more »
Can Loving Up Patients Keep Doctors From Getting Sued?
Marilyn Suttle wrote 5 months ago: When you go to the doctor’s office, you are not just a patient - you’re that doctor’s customer … more »
How do You Appreciate Your Customers?
Marilyn Suttle wrote 7 months ago: Want your customers to feel the love for your company? We’re here to help. Lori Vest and I are mak … more »
Zack the Tailor
Lori Jo Vest wrote 8 months ago: Everyone should have a tailor like Zack. He’s a rather dapper Greek man, in his fifties, with … more »
A Little Eye Contact?
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Lori Jo Vest wrote 8 months ago: I took my husband’s car in for service earlier this week, which I have to admit isn’t on … more »
What crosses the line between friendly and too familiar?
Marilyn Suttle wrote 9 months ago: There is a line between being friendly and being too familiar. Have you ever experienced someone cro … more »
The Beauty of Hello
Lori Jo Vest wrote 10 months ago: BeautyFirst is one of my favorite stores. Its shelves are stuffed with fabulous beauty products - th … more »
Applauding Compassionate Customer Service
Marilyn Suttle wrote 11 months ago: I just got back from ten days at the Fairmont Princess Resort in Scottsdale Arizona, after working o … more »
Fighting the Downsizing Blues...
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Lori Jo Vest wrote 12 months ago: My girlfriend Candice had an appalling customer service experience recently, while attempting to sol … more »
"We're Out of That" is NOT the Right Answer
Lori Jo Vest wrote 1 year ago: We just returned from Detroit Metro Airport this afternoon and had an interesting customer service e … more »
Handling a Vaccuum in a Crisis
Lori Jo Vest wrote 1 year ago: It was one of the largest projects that our big ad agency client had ever given us, creating some we … more »
Customer Service Supervisor Too Busy to Serve?
Marilyn Suttle wrote 1 year ago: Lori and I just received this email from my friend Shari, about her husband Bob: “I just looked at … more »
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