Blogs about: Churn
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Key questions in market share revamping
We have a challenging assignment for fall. One of our clients is requiring support to increase it’s market share in a saturated market where there are two big mobile operations and our client oc… more →
Consultant Value Added
Key questions in market share revamping
Carlos Valdecantos wrote 1 week ago: We have a challenging assignment for fall. One of our clients is requiring support to increase it … more →
Thoughtful Policy Paper #1 offered by the Financial Services Forum
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kristinwolff wrote 1 week ago: A New Policy Agenda for the American Worker Grant Aldonas, Robert Lawrence, and Matthew Slaughter … more →
Going Green For An Ice Cream Maker
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Mompaca wrote 3 weeks ago: $149.99 Non-Electric Ice Cream Maker On Amazon I remember the hot days in East Texas when my family … more →
Are you an Alpha user?
Carlos Valdecantos wrote 2 months ago: The Alpha User is a human networking hub. The Alpha User is someone who loves to communicate with ev … more →
Customer churn should be treated like the flu
Carlos Valdecantos wrote 2 months ago: Customer churn is often treated like the flu. Management assumes the root cause of the problem can … more →
0% Defection - 100% Retention: Mission Impossible?
zenicism wrote 2 months ago: Although a customer was absolutely satisfy with every experience with a company, would that customer … more →
Text Analytics and the Predictive Enterprise
fbhalper wrote 2 months ago: I recently had the chance to get an update on what SPSS is up to in text analytics. It was an inte … more →
Independence of competing risks
Clive wrote 2 months ago: It would be convenient if one could assume independence of the two main agencies: default and churn. … more →
Hazard - stages of default
Clive wrote 3 months ago: So far the event we’ve been considering as the subject of analysis has been default, with occa … more →
Churn
Clive wrote 4 months ago: “Churn” is used here to refer to accounts closing ahead of schedule for reasons not rela … more →
An excellent excel model of viral growth
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jeremyliew wrote 5 months ago: Last week Andrew Chen wrote an excellent post about the growth and potential decay of viral apps. Ra … more →
Sprint CEO Dan Hesse Speaks About Customer Service
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Spencer Ante wrote 5 months ago: Last week, I had the opportunity to interview Sprint Nextel’s new CEO Dan Hesse for about 20 m … more →
Clean
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Tom Schaller wrote 6 months ago: The chances are that unless you have experienced it first hand, there are quite a few things that wo … more →
Supermarket Churn
Emsquared wrote 6 months ago: This morning we had an on-line supermarket shop order delivered. Interestingly it would seem that th … more →
What You Should Think About Economic Churn
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Demonweed wrote 8 months ago: “So now, as an infallible way of making little ease great ease, I began to contract a quantity … more →
Its all in the timing
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Gareth Pye wrote 9 months ago: We finally got our Internet connected last night. After having to wait a full week for the phone to … more →
PJ Harvey - The Piano
graveyardshiftshane wrote 9 months ago: ‘White Chalk’ is one of my favourite albums of the year. So many artists churn out albu … more →
Churn
rennigothman wrote 11 months ago: So it seems that, at least lately, my life has been consumed by a great deal of “churn” … more →
Churn Heat Map
diamondanalytics wrote 1 year ago: As markets become more mature, competitive and undifferentiated, many companies find themselves stru … more →
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