Blogs about: Average Speed Of Answer

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Average Speed of Answer - A Leading Indicator of Satisfaction

In looking at the activity on the blog, I noticed one of the most popular searches was the phrase “average speed of answer“.  So, in the spirit of XCS, I thought I should say a few thing… more »

Extreme Customer Satisfaction

Average Speed of Answer - A Leading Indicator of Satisfaction — 2 comments

Rudy Vidal wrote 2 months ago: In looking at the activity on the blog, I noticed one of the most popular searches was the phrase … more »

Tags: managing XCS, ASA, Auto Call Back, call center metrics, Customer Satisfaction, extreme customer satisfaction, kpis, leading indicators, Skills based routing


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